Cannot view de Souza Institute website or links using old Internet Explorer / Unsupported Browser

A Browser is a program used to look at Internet websites.

Microsoft no longer supports old versions of the Internet Explorer browser (version 6, 7, 8, 9 and 10) as of January 2016 and as such, de Souza Institute’s websites and courses, as well as Cancer Chat Canada, do not work with older versions of the Internet Explorer browser. 

If you clicked a link to get here, please copy it and paste it into a newer browser. If you do not have one on your computer, we suggest that you download a newer browser, for free, from the ones listed below. These newer browsers work just like Internet Explorer but include newer features that our sites and courses require.

To download a newer browser:
Click a browser below to reach the browser’s download page:

• Google Chrome Browser 
  
• Mozilla Firefox Browser

What to do after downloading:
After downloading one of the browsers above, you must open the downloaded file and follow the onscreen instructions to install the browser. After you install the new browser, you must use the new browser to view our courses and websites.

You can do so by clicking on the icon for it from your desktop or start menu, going to the new browser’s address bar, located at the top of the window and typing in http://my.desouzainstitute.com. If you were trying to get to another de Souza Institute website such as https://cancerchat.desouzainstitute.com or clicking a link in an email, please copy and paste the link into the new browser's address bar instead.

Additional Tips

1. If you are using a work computer with an unsupported Internet Explorer Browser, you may ask your IT department for a browser upgrade or for Google Chrome or Mozilla Firefox.
   
2. If you are using Internet Explorer 11, make sure to disable Internet Explorer’s ‘Compatibility View’.
   If the ‘Compatibility View’ button (pictured below) in the address bar is blue, click it to disable ‘Compatibility View’.
   

Please contact us if you have any questions.