System requirements for online support groups

Because the Cancer Chat at de Souza Institute support groups are run online, the computer or device you use to access our website and support group will affect what you see.

Our support groups should work on any recent computer or tablet as well as phone, though for a more comfortable experience we do not recommend participating in a support group from your phone due to the difficulty in typing out your message on a phone. 

In general, to have the best experience we recommend the below minimum system requirements:

  • Monitor or screen Resolution of 1024x768 or higher
  • High speed internet connection, 1.5 Mbps or faster

Using one of the below web browsers:

  • Google Chrome version 37 or later on Windows Vista Service Pack 2 or later and Mac OSX 10.6 or later (Snow Leopard)
  • Internet Explorer 11 or later on Windows 7 Service Pack 1 or later
  • Mozilla Firefox version 31 or later on Windows Vista Service Pack 2 or later and Mac OSX 10.6 or later (Snow Leopard)
  • Safari on Mac OSX 10.10 Yosemite or later

For Safari, the chatroom font-color and smileys will only work if pop-ups are allowed. To allow pop-ups in Safari:

  1. Choose Safari > Preferences, then click Security.
  2. Uncheck "Block pop-up windows" option (under "Web content")

To learn more about what a browser is, please see our Unsupported Browser article.